Days of Operation: accepts online orders 24 hours a day, 7 days a week, 365 days a year. We process and ship orders Monday through Friday. We observe the same holiday schedule as our shipping carriers and are closed on the following dates:  New Years Day – Memorial Day – Independence Day – Labor Day – Thanksgiving Day- Black Friday – Christmas Eve – Christmas – New Year’s Eve.

Shipping: uses FedEx to ship a majority of repair parts sold by In order to expedite certain deliveries, UPS or USPS Priority Mail may be used at our discretion.

All orders received after 5:00pm EST will begin processing the following business day. All orders received after 5:00pm EST on Friday will begin processing the following Monday. Due to parts sourcing from regional Janitrol Distribution centers, please allow up to 3 business days to process your order. Orders requiring expedited shipping will usually ship the day the order is processed unless the part is back-ordered, or if the order has to be transferred to another Janitrol Distribution center. We appreciate your understanding. For more shipping information, please see our Term and Conditions.

Tracking Information:
Tracking information is forwarded to our customers as quickly as we receive it from the the Janitrol Distribution center that your part is sourced from. This can sometimes take up to 48 hours AFTER your order is processed. We appreciate your patience as we know how important it is for you to get your part in a timely manner.


Contact Us:
Email is the best way to communicate your needs to us. If you have a question regarding a particular part for your unit, we will need your model and serial number in order to find the correct part for you. Your model and serial number are likely located on the side panel of your unit or in your original warranty packet from the manufacturer.

Your Name (required)

Your Email (required)

Model Number

Serial Number

Your Subject

Your Message

Type the letters you see below into the box:

We can also be reached by telephone. Customers who are looking for parts are strongly encouraged to use the numerous search features found on our home page, as our customer service telephone number is primarily for customers with existing orders. Please be prepared to leave a message as we are often very busy preparing orders for delivery. Our customer service telephone number is (800) 201-9044.


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